RW
Ronelda W

1 reviews | Active since Jan 2019

26 Mar 2019, 08:31

Pick N Pay Pre Cap Sign Dangerous9

Went this morning around 07h55 to Pick 'n Pay, Pre Cap Centre, George. Flora is on a special and I opened the fridge door and the sign on top fell from the wall with its sharp edge hitting my head as it came down. I looked at the Pick n Pay lady next to me wiping the fridges in shock. I asked where the manager is and she pointed to the front. Went to pay and asked nicely to the lady if I could speak to him. She asked a lady to call him. Wayne. So Wayne came and Isaid that I just want to mention it to prevent eldery getting it in their face. To my suprize Wayne said they know about it. Had previous incidents and even himself. They raised the other signs, but is still waiting for the clips. Now that got me furious. They know about it! Why not remove the sign and stick it to the door so long? Went with the nicest intent and left furious. Please sort this out.

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Replies (1)
Pick n Pay
Pick n Pay's reply26 Mar 2019, 12:30
Official
 Good day Ronelda Nel Welch, 

Thank you for taking the time to write to us.
 
Please accept our apologies for the inconveniences caused. 
 
We view this incident in a very serious light, we are busy addressing this with our management team. 
 
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. 

Kind Regards, 
The Pick n Pay Team