1 reviews | Active since May 2016

06 Jul 2019, 07:09

Pick n pay practice what you preach

Manager is so rude and treats people like **** funny I made a complaint with head office non of them even cared to call to ask if it was resolved or not. Last week Saturday we went to the store to buy a TV , I asked that same guy how much is license and he explained, Sunday I went back with my sister who has the TV license, he send 1 of his staff to check on us and the way he asked the cashier if we had license was really not professional. Pick and pay in the locations treats black people like ****. The manager still never made any afford to apologize as he felt he did no wrong. You see when I go to shoprite I already know where I’m going and expecting any customer care but I think I’m done with pick n pay. I spend R5000 in that store to be made feel like I’m a TV license ********.

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Replies (1)
Pick n Pay
Pick n Pay's reply08 Jul 2019, 13:39
Official
Good day Tsholofelo Seleka, 
 
Thank you for taking the time to address your concerns with us. 
 
Kindly accept our apologies for the bad service and inconvenience caused. 
 
We are busy addressing this with our management team. 
 
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. 
 
Kind regards, 
Pick n Pay Team