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claire.r claire.r
1 reviews | Active since Jul 2015
09 Jul 2021, 13:56
Pick n Pay - Poor treatment of customer
I have emailed the customer care division about a lamb product purchased on the 21/06/2021. The lamb pack,. (Huge amount of just fat hidden under the pack to make up the weight) Reference number being - Your request (55488) Despite email replies that my compliant was attended to. Completing the information email request. I have still not had a reply or resolution from them. They have given me reference number ***. However still no further replies or response. This is very poor customer service indeed and as a long standing customer I think this is appalling to be fobbed off like this
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claire.r claire.r's updateReviewer Update
10 Jul 2021, 13:54Hi There
this is the same reply I keep getting, I still have had no feedback except that this raised with your management team who will get in touch with me. i have also responded to your email request for more information on the 29/06/2021, email acknowledged by Yaaseen. I have not received an email today the 10th. What further information do you want?
Im getting tired of being fobbed off - this has been going on since the 21st.
this is the same reply I keep getting, I still have had no feedback except that this raised with your management team who will get in touch with me. i have also responded to your email request for more information on the 29/06/2021, email acknowledged by Yaaseen. I have not received an email today the 10th. What further information do you want?
Im getting tired of being fobbed off - this has been going on since the 21st.
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claire.r claire.r's update10 Jul 2021, 13:54
Reviewer Update
Hi There
this is the same reply I keep getting, I still have had no feedback except that this raised with your management team who will get in touch with me. i have also responded to your email request for more information on the 29/06/2021, email acknowledged by Yaaseen. I have not received an email today the 10th. What further information do you want?
Im getting tired of being fobbed off - this has been going on since the 21st.
this is the same reply I keep getting, I still have had no feedback except that this raised with your management team who will get in touch with me. i have also responded to your email request for more information on the 29/06/2021, email acknowledged by Yaaseen. I have not received an email today the 10th. What further information do you want?
Im getting tired of being fobbed off - this has been going on since the 21st.
Pick n Pay's replyOfficial
10 Jul 2021, 14:10Thank you for your response. Our sincerest apologies for the delay in communication we are currently experiencing high volume and trying our best to respond as quickly as possible.
Pick n Pay's reply10 Jul 2021, 14:10
Official
Thank you for your response. Our sincerest apologies for the delay in communication we are currently experiencing high volume and trying our best to respond as quickly as possible.
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claire.r claire.r's updateReviewer Update
10 Jul 2021, 16:48HI Volumes or not, I think 19 days is long to not resolve an issue. This is 2 days short of three weeks... Poor indeed
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claire.r claire.r's update10 Jul 2021, 16:48
Reviewer Update
HI Volumes or not, I think 19 days is long to not resolve an issue. This is 2 days short of three weeks... Poor indeed