HL
Hanneli L

1 reviews | Active since Nov 2016

08 Nov 2016, 14:25

Pick n Pay Poor Online Service Delivery

<p>I placed an order online and upon delivery, there were 3 issues. They supp**** the incorrect washing powder and also did not supply Similac baby Food. I phoned the customer care and they ensured me I will receive the goods the same day. The driver was also very rude. </p> <p> </p> <p>They did deliver the baby food but I am still waiting for the correct washing powder. I did phone Customer service again but I am still waiting for the washing powder. The other problem is the unproffesional service we received from the driver - he was extremely rude and we asked him to leave our premises due to his bad attitude. </p> <p> </p> <p>The reason why we are so upset it that this is not the first time we had problems with online service and we are still waiting for a credit on one of our previous orders. </p> <p> </p> <p>We would like PNP to sort this out and supply correct washing powder or refund our money. Also we still need refund on previous order.</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply09 Nov 2016, 09:58
Official

Good day Hanneli,

Thank you for taking the time to write to us.

Please accept our apologies for the poor online service experience.

We are busy addressing this with our online team.

Kind regards,
Vanitha Venketas