Pick 'n Pay Poor Online Service

I placed an online order for pick up. I picked a time given to me. When going for collection the branch wasn't even aware of the order. I phone exactly 10 times to follow up on the process, only to be told that they send a email and the order is still in process. After the 10th call the lady at the other end informed me that the order will now take another 2 days before pick up. If I wanted my shopping to be ready within 5 days, I would've dated it for 5 days later. I even sent a email, only to be informed the super busy people will let me know as soon as they sorted out the problem. To take my money for the order was no problem because that was deducted already, but to get the order ready, is a BIG problem. Are we only good for our money but Pick'n Pay can not provide the service, which they offer.