Pick N Pay - Poor customer service

I was online shopping on the pick n pay website where I was directed to Bottles for delivery and got the bottles app to complete my order. The order was delivered in a shocking state, the frozen food received were all damaged and torn and in a really bad condition. The McCain chips bag was ripped open. The food is not in a state whereby I would eat any of it. I did not receive a receipt for my order and I was charged for items that were not delivered to me. I spent R742 for damaged food. When calling bottles they hung up on me and won’t answer my calls so I escalated this to pick n pay customer service who have not helped me either in any way. They keep putting me on hold! This is such poor customer service! I only ordered the food cause it was from a pick n pay trusted app and they were pick n pay branded items.