1 reviews | Active since Mar 2018
Pick n Pay poor customer service
Hello Peter I recently bought a bmx bicycle at Pick n Pay Hyper in Ottery at R1000 for my 8 year old son,the following day the bolt that holds the handlebar together was warn out.So I took it back that same day with all my receipts and the box that the bike was in.The sales person offered to replace the bolt,but failed to find a similar one.this is when I insisted that they give me a new bicycle.the bike work fine for Two weeks then the welding on the handlebar’s neck came lose...now I live in Athlone and that a 20 drive away from ottery.so needless to say I went back and asked for a refund,instead the manager Mr Granger gave me all sorts of reason why I can not be refunded,told me that the distributor needs to asses the damage,and that they would call me the following Monday,today the bycucle was delivered and I could see that it was just quickly fixed,after a few minutes of riding his bike my son came back and said that the handlebar is loose again. Pls tell me what to do. Sincerely Dissatisfied customer.
Good day Clarence.
Thank you for taking the time to write to us.
Kindly note that we are addressing your complaint with our Management team and will revert with feedback.
Kind Regards,
Anwar Mooideen
Good day Clarence.
Thank you for taking the time to write to us.
Kindly note that we are addressing your complaint with our Management team and will revert with feedback.
Kind Regards,
Anwar Mooideen
