Pick n pay poor customer service

Went to purchase a few groceries at Pick n pay Mayfield in Daveyton. I get to the Express till and before I could off load my grocery the cashier Simangele Tsufu looked at the trolley and told me that its 10 items or less. I then tell her that I'm certain the items I have are 10, be that as it may, she rings the items and shouts 10 items already and there was 1 item that was left out, she laughs and says I told you they're not 10, so now I'm subjected to the back and forth with this cashier. Had Pick n pay opened more tills to ensure efficient customer service and reduce long ques this whole predicament would not have happened. 1. Pick n pay teach your staff a manner of approach 2. Reduce the ques that black ppl are subjected to at grocery stores. 3. Simangele must know that there are thousand of unemployed ppl and she should appreciate that she has a job and treats customers with respect!!