lL
linky L
1 reviews | Active since Aug 2016
24 Oct 2018, 14:21
pick n pay points vanished
I just made a purchase at pick n pay dooringkloof centurion and I just found out that all my savings points are no longer existing, I never received any communication from pick n pay to remind me to use my points or that I will forfeit my points earned, Im only surprised now that they have vanished and started from R0.00. and its not the first time something like this happens. this is unacceptable.
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Replies (1)
Pick n Pay's replyOfficial
15 Nov 2018, 09:56Good day Linky,
Thank you for choosing Pick n Pay and taking the time write to us.
Please accept our apologies for the delay in response.
We have checked your smart shopper points balance and report as per below:
Current points = 1592
Switched & used = 2854 on 26.10.2018 - R28.54 @ Doornkloof Store
We hope that the above information assists you with your query.
Should you have any further queries please feel free to contact our Smart Shopper Team on ***during the following hours.
Monday to Saturday - 8am - 7pm
Sunday & Public Holidays - 9am - 5pm
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Vanitha Venketas
Thank you for choosing Pick n Pay and taking the time write to us.
Please accept our apologies for the delay in response.
We have checked your smart shopper points balance and report as per below:
Current points = 1592
Switched & used = 2854 on 26.10.2018 - R28.54 @ Doornkloof Store
We hope that the above information assists you with your query.
Should you have any further queries please feel free to contact our Smart Shopper Team on ***during the following hours.
Monday to Saturday - 8am - 7pm
Sunday & Public Holidays - 9am - 5pm
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Vanitha Venketas
Best regards,
Pick n Pay's reply15 Nov 2018, 09:56
Official
Good day Linky,
Thank you for choosing Pick n Pay and taking the time write to us.
Please accept our apologies for the delay in response.
We have checked your smart shopper points balance and report as per below:
Current points = 1592
Switched & used = 2854 on 26.10.2018 - R28.54 @ Doornkloof Store
We hope that the above information assists you with your query.
Should you have any further queries please feel free to contact our Smart Shopper Team on ***during the following hours.
Monday to Saturday - 8am - 7pm
Sunday & Public Holidays - 9am - 5pm
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Vanitha Venketas
Thank you for choosing Pick n Pay and taking the time write to us.
Please accept our apologies for the delay in response.
We have checked your smart shopper points balance and report as per below:
Current points = 1592
Switched & used = 2854 on 26.10.2018 - R28.54 @ Doornkloof Store
We hope that the above information assists you with your query.
Should you have any further queries please feel free to contact our Smart Shopper Team on ***during the following hours.
Monday to Saturday - 8am - 7pm
Sunday & Public Holidays - 9am - 5pm
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Vanitha Venketas
Best regards,