Pick n Pay Points gone

I have written a Hello Peter before about this topic. Pick 'n Pay did answer me and assured me that my point will be reverted back to me...., but that I had to note that they will expire again on 1 February 2018.... Big surprise this did not happen...

I thought that Good Client Service is important to Pick 'n Pay, but clearly it is not. I am extremely disappointed in Pick 'n Pay I payed more for some articles knowing I will get money back at the end...., but if this is not the case then what is the use of me buying from Pick 'n Pay???

Previously you said it will be sorted out, but it was not.... so please what are you going to do about it.... and how can I believe that your word will be true???