1 reviews | Active since Jun 2016
Pick n Pay Points gone
I keep all my Pick n Pay points for the month of January so that I can come back after a holiday and know I can cover some of my monthly shopping. When I tried to convert my points into cash, my points was gone... how is this possible? If there is an expiry date on the point NOT ONE of the Pick n Pay staff EVER mentioned it!!! As well as I have not once received an sms or e-mail warning that my point will expire!! This is very poor from Pick n Pay. I buy my monthly groceries (and in between) at Pick n Pay so that I can build up point for January, but if this is the way Pick n Pay works I can rather by from Checkers that is much closer to my house!! Then also when I spoke to the Customer Service inside the shop, they where unable to assist me. What is the use of having Customer Service inside your store if they can not / will not assist??!!
What will be done in this regard?
Hi Joane,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for any inconveniences caused to you.
Smart Shopper points are valid for 12 months from the time they’re earned. Only points older than 12 months will expire and not all of your points, and points older than 12 months will continue to expire on a rolling month basis. The best way not to lose your PnP rewards is to make sure you spend them from time to time. We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points on the app or via the kiosk.
We are sorry you didn't receive the communication that points are valid for 12 months from earning date via our emails or on till slips.
We have escalated this to our Smart Shopper Team to have the points reinstated to your card. Once the points are loaded please switch to rand value as these points may expire on 01.02.2018. Rand value expires in 3 years.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Hi Joane,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for any inconveniences caused to you.
Smart Shopper points are valid for 12 months from the time they’re earned. Only points older than 12 months will expire and not all of your points, and points older than 12 months will continue to expire on a rolling month basis. The best way not to lose your PnP rewards is to make sure you spend them from time to time. We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points on the app or via the kiosk.
We are sorry you didn't receive the communication that points are valid for 12 months from earning date via our emails or on till slips.
We have escalated this to our Smart Shopper Team to have the points reinstated to your card. Once the points are loaded please switch to rand value as these points may expire on 01.02.2018. Rand value expires in 3 years.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas