Pick n Pay, please up your game!
It is hard to find a Pick n Pay shop in Pretoria where the following basic rules are observed: 1. Friendly cashiers. Most are glum, busy talking to a fellow-worker, or unhelpful. Mr Sean Summers, please start the turnaround by training your staff in people skills. 2. Prices of goods clearly displayed, on shelf or on item. I do not want to drag it to the till to be scanned. I simply don't put it in my trolley. 3. PnP has a confusing array of brands. PnP No Name (the white and blue packaging) is the very basic range, I suppose. Then there is the colourful packaging with PnP label. Medium-range price-wise? Lately I see a high-end label Premium Crafted collection. Most expensive? 4. The Smart Shopper card should offer real rewards. Discounts at least, like Checkers' differentiated prices ("with card" is clearly cheaper). Points accumulating to Rands would be nice. Just keep it simple.
