1 reviews | Active since Dec 2016

11 Oct 2021, 09:36

Pick 'n Pay Pharmacy terrible service

I gave in my script 3 months ago to Pick 'n Pay Pharmacy, and getting my medicines monthly has been an endless headache. In month 1 of my script I requested via the App that my meds get delivered to my home address. Three days later after the meds were to be delivered I ended up going to the pharmacy to question why I hadn't received my meds, they informed me it was loaded on the system for pick up, and I definitely entered into the App for delivery with my address etc. In month 2, I go pick up my meds in store, on the day I am told I must collect, and they are short of some of my meds, the pharmacist tells me they will definitely deliver that day or latest the next day. Well I waited a week and a half, then phoned them! The pharmacist apologises and the meds are delivered. In month 3, I ensure that I have captured on the App for delivery, the delivery day comes and goes with no meds delivered, I phone them... the pharmacist tells me it was captured on the system for pick up, which was definitely a lie... eventually they deliver. Now it is month 4... and the App has not notified me that I can order again, and it is past the time that I should have been notified with an sms... which tells me the pharmacist must have removed me off the system for notification?! And this is now repeat 4 of 6 repeats. This is the Pick. 'n Pay pharmacy in Lonehill, Sandton. This is also the first and last script I will be handing in at this pharmacy... will have to go back to Clicks.

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