PICK 'N PAY PENFORD UITENHAGE

On 22 July at 1pm I placed an order on ASAP from Pick 'n Pay in Uitenhage. Waited the whole afternoon for delivery. I then received a call from store at 16h15pm to advise the store did not have drivers and I could either cancel order or collect it myself. Upon enquiry I was informed that if I elected to cancel order, the transaction could not be reversed and I could get credit in my wallet and then apply for reimbur*****t which takes 7 days. On a previous occasion I waited 14 days and had to contact them before the money was returned. I therefore elected to collect my order myself. Keep in mind I paid R35 for delivery plus R20 tip for driver which was already paid. I also only had 40 minutes to collect before store closed. When I got home and started unpacking, several items were exchanged and incorrect with no correction on mailed invoice. I used the ASAP support app to log a complaint and to request reimbur*****t for delivery fee, tip and incorrect merchandize price difference. I received a reference number on 24 July, and no feedback or remediation. Then they still send us surveys as to why we prefer buying online from other stores. This is certainly one of the reasons. I'm very disappointed and in future will stick to Sixty60 who delivers within 60 minutes, as opposed to Pick 'n Pay that needs 3 hours plus to just make a phone call.