PICK n PAY PATHETIC REFUND SYSTEM AFTER THEY CAUSED A DUPLICATE ORDER

On 18-11-2022 i placed an online grocery order ***. I forgot to add an additional item and amended the order under no. ***. I realized on same morning that both orders when through when I identified a double deduction from bank. I immediately cancelled it which the pnp system allowed. To my surprise, both orders were delivered. I immediately returned order *** via pnp delivery and was advised my refund will be issued the next day. Since nothing happened I contacted the pnp complaint centre under reference *** and was contacted by an Pnp employee an hour later that my refund will reflect within an hour on 19-11-2022.

Today,its 22-11-2022, with no sign of a refund , nor a credit note which they promised me they will issue against my order. I also received another email advising me that my refund will take up to 10 days, HOW PATHETIC WHEN THIS WAS DUPLICATION WAS NO FAULT OF MINE! PNP IM EXTREMELY DISAPPOINTED IN YOUR SERVICE!