MD
Mbali D

1 reviews | Active since Jan 2018

08 Jun 2021, 08:06

Pick n Pay Parow Family Centre need technology upgrade

I went to this shop on Saturday and I had left my card at home. I am an FNB customer and use Scan to Pay normally for payments at the shops. I was standing on the line for long and everyone looked at me funny like I was doing something wrong while the Cashier clearly didn't know what she was doing. While the line was piling up, the Manager came to us and asked the Cashier to help others and printed a tiny slip and told me to come back later. There's a Pick n Pay liquor next door and I went there to buy something using the same scan to pay method. I then asked the lady to tell me where she goes so I can teach the lady that was holding my stuff as that was the second time I encountered incompetence at that Pick n Pay with this payment method.

They must move with the times and upskill their employees, with technology picking up, we use our phones to pay and with my encounter and the way the Manager handled the situation and printed the litrle slip and chased me away, I felt like I was wrong for opting for the Scan to Pay method which I feel is a great initiative by FNB when in fact the Cashier had no clue whatsoever what they were doing.

0
Replies (0)