PICK N PAY ORDER: *** (UNABLE TO LINK SPARTSHOPPER ONLINE AND THEY ARE NOT PREPARED TO PASS THE DISCOUNT OWED

Having been unable to buy online for some time, I logged a call with the call centre - they informed which account to use. My SmartShopper is linked to an account from when I was an employee at PnP. I am unable to change the profiles, and their IT Team are not able to resolve nor are prepared to pass the discounts which amount to R421.73. Unacceptable - under the new leadership apparently this retailer is focussing on being customer centric again. This is not my experience despite me providing proof and doing the reconciliation have had an extremely negative experience.