Pick n Pay order placed on the new App

Bad Service, Refund Being Processed Incorrectly, Blaming Driver For Their Mistake, Agents And Team Leader Not Doing Their Job as I Requested A Call Back on Saturday the 9th of August regarding an out of stock item that I was charged for and was never refunded or called back till today as I needed to use the money urgently.

Agents I spoke to from the pick n pay customer care Luwie (139508) kept me on hold for 5 minutes till I ran out of airtime and she never called back. Marco (139532)escalated the matter too same as Jennifer (139553)but I was still not called back till today when I called back again to speak to Marvin who was apparently the Team Leader that was supposed to call me. I called again using my airtime today and spoke to Lindiwe (147762) who was very rude while I'm still waiting for refund that cost me another money since I was never refunded and money to buy airtime too, numerous emails sent and nothing is done even now.