SN
Siyabonga N
1 reviews | Active since Oct 2012
22 Jun 2019, 11:29
Pick n Pay, or is it????
I went to Pick n Pay Centurion. I wanted a Rain Sim Card cause I was told at the call center that I can get one there. When I get there a speak to a lady by the name of Mamakie, who didn’t care and even said, it’s not her problem that Portia wasn’t available to assist. The entire store had no one, no one, to assist for purchases if Portia is not available. Can some help here, how is something like this even possible, where the ENTIRE STORE RELIES ON ONE PERSON, ONE PERSON, for sale of their merchandise???? I’m utterly disappointed with this.
Helpful (0)
Replies (1)0
Replies (1)
Pick n Pay's replyOfficial
24 Jun 2019, 12:31Good day Siyabonga,
Thank you for choosing Pick n Pay. Please accept our apologies for any inconveniences caused to you & for the poor service experienced at this store.
We have been advised by our management team that these cards are being issued via the TymeBank machine at certain stores as a trial run by Rain & Tymebank therefore only a TymeBank representative will be able to assist with this at the store. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for any inconveniences caused to you & for the poor service experienced at this store.
We have been advised by our management team that these cards are being issued via the TymeBank machine at certain stores as a trial run by Rain & Tymebank therefore only a TymeBank representative will be able to assist with this at the store. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Pick n Pay's reply24 Jun 2019, 12:31
Official
Good day Siyabonga,
Thank you for choosing Pick n Pay. Please accept our apologies for any inconveniences caused to you & for the poor service experienced at this store.
We have been advised by our management team that these cards are being issued via the TymeBank machine at certain stores as a trial run by Rain & Tymebank therefore only a TymeBank representative will be able to assist with this at the store. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for any inconveniences caused to you & for the poor service experienced at this store.
We have been advised by our management team that these cards are being issued via the TymeBank machine at certain stores as a trial run by Rain & Tymebank therefore only a TymeBank representative will be able to assist with this at the store. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team