Pick 'n Pay Online - they take your money but dont deliver your order

My father placed an order with Pick 'n Pay online nearly 2 weeks ago. Due to the current Covid Pandemic, he is extremely high risk and cannot leave his home.

He received an sms to say that his order would be delivered from the Hyper by the Sea, on Friday the 3rd of April between 2pm and 6pm. The full amount was deducted from his credit card, but as of today, Tuesday the 7th of April, no delivery has been received.

Attempts to call Customer Service, meant 4 phone calls to get through, only to be told that there is a backlog and that they do not deliver on the weekends. Pathetic!!

There are currently many complainants on a Durban North Facebook community page, who have not yet received their orders. There has been absolutely no communication from Pick n Pay to inform their customers as to the reason for the delay.

There are pensioners, who have paid for orders not received, who do not have any money to go and buy additional groceries. They now do not have food in their homes.

I made a post on the Pick n Pay facebook page yesterday and was not even dignified with a response.

I am disgusted with Pick n Pay online, taking a customer's money and then not delivering as promised, is tantamount to theft. This is also in breach of the Consumer Protection Act, in terms of the rights of consumers with regards the delivery of goods.

There is absolutely no logistical reason for the delay, no valid excuse that is acceptable, as I have placed orders with a Spar store in the area and the delivery was made on the same day.

Pick 'n Pay, you now have a community of very disgruntled customers and this is exceptionally bad for your brand. I personally will never shop at your stores again!!