Pick n Pay online the worst ever

Pick n Pay online delivered a faulty product to me on the 28th November. I called them and was told to take it to my nearest Pick n Pay Hyper. I told them that I'm online shopping due to Covid 19. They said sorry but that's their policy. I wrote a review on Hello Peter, which they responded to, apologising and they will contact me shortly. Nothing yet, after 3phone calls and 3 emails. Worst service in the history of online shopping Wendy Malgas