1 reviews | Active since Jun 2018
PICK N PAY ONLINE ! TEDIOUS !
Pick N Pay Online Shopping has been the most inconvenient process for something that is supposed to make life easier. Extremely dissatisfied with such a useless and tedious outcome
I opened an online business account ONE MONTH AGO - and it is still not activated. I have tried to order online and when I want to checkout, it requests that I pay with a credit card. I than call customer care and the online help numbers - and the agents don't even know how an account works i.e - the customer receives a statement and than have to pay within 30 days.
Every time I call I get disconnected or transferred 10 times to the incorrect agent / department. Well done Pick n Pay for making ''convenience'' an absolute headache! Any human being would completely lose their cool at how ridiculous and poor this service has been !
Hi Roxanne,
Thank you for taking the time to write to us and for choosing Pick n Pay.
Please accept our sincere apologies for the poor service experience and lack in communication from our online team.
As per our telephonic discussion please forward us your email communications to *** to enable us to do a follow up on this complaint for you.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Hi Roxanne,
Thank you for taking the time to write to us and for choosing Pick n Pay.
Please accept our sincere apologies for the poor service experience and lack in communication from our online team.
As per our telephonic discussion please forward us your email communications to *** to enable us to do a follow up on this complaint for you.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas