DL
Devan L
1 reviews | Active since Aug 2014
08 Apr 2020, 10:25
Pick n Pay Online Sucks
My order ***1 has NOT been delivered nor has any communication been received but my credit card was charged. This is theft in my view.
I have sent 3 emails which have not been rep**** to. I have also been calling since Saturday 04 April but no one answers.
Please urgent refund my money.
My rating is actual ZERO stars
YOUR SERVICE IN EVERY RESPECT SUCKS.
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Replies (1)0
Replies (1)
Pick n Pay's replyOfficial
09 Apr 2020, 12:45Hi Devan,
Thank you for taking the time to write to us regarding your online experience.
Please accept our apologies for any inconveniences caused for the delay and lack of communication in this regard.
We have been advised by our Online Team that they are running late on orders due to the influx on orders during the lock down period.
Please bear with us during this time, we are working really hard to ensure we get all orders out.
We are trying our best to assist all customers the best we can and appreciate your patience and understanding at this very difficult time.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team
Thank you for taking the time to write to us regarding your online experience.
Please accept our apologies for any inconveniences caused for the delay and lack of communication in this regard.
We have been advised by our Online Team that they are running late on orders due to the influx on orders during the lock down period.
Please bear with us during this time, we are working really hard to ensure we get all orders out.
We are trying our best to assist all customers the best we can and appreciate your patience and understanding at this very difficult time.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team
Pick n Pay's reply09 Apr 2020, 12:45
Official
Hi Devan,
Thank you for taking the time to write to us regarding your online experience.
Please accept our apologies for any inconveniences caused for the delay and lack of communication in this regard.
We have been advised by our Online Team that they are running late on orders due to the influx on orders during the lock down period.
Please bear with us during this time, we are working really hard to ensure we get all orders out.
We are trying our best to assist all customers the best we can and appreciate your patience and understanding at this very difficult time.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team
Thank you for taking the time to write to us regarding your online experience.
Please accept our apologies for any inconveniences caused for the delay and lack of communication in this regard.
We have been advised by our Online Team that they are running late on orders due to the influx on orders during the lock down period.
Please bear with us during this time, we are working really hard to ensure we get all orders out.
We are trying our best to assist all customers the best we can and appreciate your patience and understanding at this very difficult time.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team