Pick 'n Pay Online Store Disrespectul and Incosiderate of their Customers

Is Pick ‘n Pay (PnP) Online Shopping a **** or are they just inconsiderate of their customers. I bought a fridge about three weeks ago through PnP online and this took about a week to be delivered. Upon receipt of the fridge I checked it and it was visibly dented on both the doors – I immediately contacted the PnP Online store to report this, and the lady who assisted me told me that a query/complaint has been logged on their system. Good and fine! For two weeks, I have been phoning regularly to follow up and I have been made to hold for long until I run out of airtime or the call just hangs up, and no one will phone me back with an update. Today, 4 June 2020, I phoned three times, and I held for long to speak to a consultant and before I even do so, the calls just cut off – all three of them. I am not sure if it is their staff who cuts off the calls, but something is fishy. So the PnP Online store is just about making sales – if you’ve been sold defective goods they quickly disappear? What kind of a nonsense is this? What PnP is doing is total disrespect for its customers and unfortunately cannot tolerate this nonsense as it is my money, I have worked hard for, they are gambling with. I am not going to spend 8 hours at work, taking the heat and enduring the pressure, for them to make off with money in this manner. This is totally unacceptable and worrisome of a big brand like PnP. We run away from ***** dealers where one could have spent less, but it does seem that big brands also have some dishonesty and are inconsiderate. Three weeks I bought a fridge, but three weeks later I am still without a fridge, but my money has left my account, but someone is happy somewhere a sale and commission will be kicking in their accounts, if not already. I appeal to PnP to either give my money back and take their dented fridge or replace the dented fridge with a new one I bought.