Pick n Pay Online ***** money from loyal customers

Don't order from Pick n Pay online, they ***** your money by 1. Delivering later than scheduled, and then deliver consumables that are room temperature with icepacks around them to disguise this; 2. Deliver damaged goods, in my case it was a 24 pack of Schweppes Dry Lemon, with 2 cans bashed in, leaking liquid over everything; 3. They don't deliver random items on your order, with no notification of this item being out of stock; and 4. They charge R100+ to do the transaction, but told I need to organise with my bank to get the R100+ transaction fee back. Can that be legal, or just ripping us customers off?

In logging a half-hour long call with PnP online, they asked me to select a date when my fresh consumables (cheese) and replacement drinks would be delivered (over R500 in value), selecting Friday, 8 February, but no delivery as yet, no feedback in terms of delay or anything.

Pick n Pay are just snatching R600 right from me, without any conscience? Ethical? I think not!