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PL P

1 reviews | Active since Aug 2011

08 May 2018, 13:25

Pick n Pay online sold items past expiration date and not refund customer

I made a purchased at Pick n Pay online on 1 April online, recieved delivery on 3 April. However items delivered has past their expiration date, it is inappropriate and unexceptable that the company selling items past expiration date.

Moreover, Pick n Pay did not refund me as I return these items back to the courier where and the courier has signed for acknowledgement. After numerous communication with proof to PNP online as well customer care, a credit note was made to only some of the items that i have returned.

I further followed up with PNP online 16 April 2018 (Nomfundo Ngwenya Pick n Pay Online Shopping Consultant) as well as customre care on the 19 April and 26 April 2018. Pick n Pay proivded no response till today 8 May 2018,. It is shocking that the company aware of the customer concern but simply avoid providing refunding to the customer. To this end I provided the reference number and I hope Pick n Pick will contact me with solution.

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Replies (2)
Pick n Pay
Pick n Pay's reply09 May 2018, 09:59
Official

Good day 

Thank you for taking the time to write to us regarding your concerns.

Please accept our apologies for any inconveniences caused to you and the poor online shopping experience.

We have tried calling you however your phone goes to voice mail therefore a message was left for you.

We have done an investigation into your query and have noticed that a refunded was processed on 16/04/2018 for R6981.55.

Items credited:

Heineken Lager Bottle 330ml X 24   20   175.20   3504.00
Windhoek Lager Can 440 Ml X 24        3   220.80      662.40
Windhoek Draught Can 440 Ml X 24  5   219.20   1096.00
Heineken Lager Bottle 650 Ml X 12     4   135.20      540.80
Castle Lager Beer Can 330ml X 24       5   155.99      779.95
Castle Lite Beer Can 330ml X 24           2   199.20      398.40

Please feel free to email us at *** if there were any other items that was marked on the delivery invoice and you have not been refunded for.

We value you as a Pick n Pay customer and are committed to improve continually on our service levels.

Kind Regards,

Vanitha Venketas

PP
PL P's update09 May 2018, 10:41
Reviewer Update
Dear Vanitha Venketas I was unable to take your phone call just a moment ago and the voice message was not clear to the number that I shall call you back. Thank you for taking the complaints, but the investigation that were made did not address my complaint. On my compliant I have indicated that a credit note was made to only some of the items that I have returned and the outstanding has not been attended to. As a result, I have to email on the 16 April, 19 April, 26 April and 8 May to follow up the items that I have returned but not refunded, none of these emails were responded by PnP online or customer care but I appreciated that you are taking care of the compliant on hello peter. I trust the emails below and the attachments would assist you to have a better understanding and enable you to provide me a credit on the outstanding items and I look forward hearing from you at your earliest convenience.