Pick N Pay Online Shoppings DISGRACE

To Whom It may concern

Worst service ever at Pick & Pay online shopping. Today was the second time in 1 month that my order was delivered incorrect. The driver are not able to communicate or give you any information on where to report the matter. The customer service number disconnects you the whole time. I'm doing the shopping for my offices because we are not located close to shops. The previous time they just refunded the items not delivered that is not a solution for me, because I ordered AND Paid AND paid a delivery fee for all items ordered to be delivered because now I have to get in my car and go to the shop anyway to get the stuff not delivered so what is the point of doing the whole online shopping then. This is TOTALLY UNACCEPTABLE. Today 2 X items was delivered short again and they haven't even called me to apoligise or try to make arrangements. After I tried the customer services number I finally came through after like the 10th attemp just to hear they are not able to deliver the items I paid for AND paid for delivery because it was not worth R500. So if I go to the Pick N Pay and I get to the counter you can take some of my items out of my trolley because you don't have stock anymore but you had stock when I took it from the shelve (or ordered online) and after I paid for my groceries you can take my stuff and just say you don't have stock and you will refund me. THIS IS A JOKE. I don't want a refund I want the stuff I ordered and paid for.... THAT SIMPLE is that to difficult to understand.