Pick n Pay Online shopping really Kaak

As usual i had done my groceries on pnp online, because one just does not have time due to work. This Month my delivery was delayed with a day, no notification or alert from pnp that my groceries are going to be delivered a day later, which lead to a few items spoiled (Chicken breasts and a pack of chicken wings). I am so disappoint with their service because one would expect such a big company to have their **** together. I think it is about time i move to either checkers or woolworths because this nonsense service is not worth my money.

Also i had asked my younger sister to accept the grocery as i was at work, only to get home and find out there were items missing 1. ordered 3 packs of fattis & monis spaghetti and only 2 were delivered. 2. Rhodes mixed jam not delivered 3. Ordered 4 lucky star pilchards in hot chilli only 2 were delivered 4. Oros lite squash 2 liters not delivered

PnP does not understand that the reason some of us purchase our groceries online is because we just don't have time. And also i don't want a refund but a re-delivery as i paid for delivery for these items and definitely won't have time to go shop at a physical store

I hope i get assistance to this (Ref : ********** 831) and please don't tell me i should have made a note on a driver's copy because i was not there when these items were delivered,