Pick 'n Pay Online Shopping nightmare
I ordered grocery online on 26 November 2018 and was due to pick up the grocery at Boksburg Hypermarket. I did not receive all the items.
I contacted their customer care on 05 Dec 2018, 24 Dec 2018 and again 02 Jan 2019. I have been promised feedback and a refund to the items that were not received.
No follow up by the company who have pocketed my cash. This is just appalling service and makes the whole online experience terrible!
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Replies (2)
Pick n Pay's replyOfficial
28 Jan 2019, 15:33Good day Valerie,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We were unable to respond to your post due to technical difficulties. We view this incident in a very serious light, we are busy addressing this with our online management team. We will revert once feedback is received. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We were unable to respond to your post due to technical difficulties. We view this incident in a very serious light, we are busy addressing this with our online management team. We will revert once feedback is received. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Pick n Pay's reply28 Jan 2019, 15:33
Official
Good day Valerie,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We were unable to respond to your post due to technical difficulties. We view this incident in a very serious light, we are busy addressing this with our online management team. We will revert once feedback is received. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We were unable to respond to your post due to technical difficulties. We view this incident in a very serious light, we are busy addressing this with our online management team. We will revert once feedback is received. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
's updateReviewer Update
22 Feb 2019, 14:54Since the 28 January 2019.
Still no feedback received.
This is unacceptable.
's update22 Feb 2019, 14:54
Reviewer Update
Since the 28 January 2019.
Still no feedback received.
This is unacceptable.