Pick n Pay Online Shopping missing items

On Black Friday I purchased a range of items using the online shopping app, choosing to take delivery at the Northgate Mall Branch. On the day, a number of items in four bins were not include in the delivery, and I was informed that these would be delivered to my home. This did not occur. Subsequently: - I have contacted the call centre repeatedly, only to be told to go to Northgate Branch - Northgate Branch indicated that they have no control over this, and only contacted the call centre again. Again I was promised a home delivery which has still not arrived.

The point of online shopping is to simplify the experience, but this has turned into an ongoing annoyance. Furthermore, nobody in Pick n Pay appears to have the will or the ability to just get me the goods I have purchased and paid for. The internal processes are deficient at best, and the lack of service is a poor reflection on Pick n Pay. I shall not use this service again.

Online order number: ********** 3