PICK N PAY ONLINE SHOPPING IS SHAMEFULLY DISGUSTING!!!! worst service ever!!!

I am DISGUSTED with the PnPay ONLINE shopping experience. I ordered on Saturday - not a huge order - but close on R800 - paid R90 for a delivery time slot i selected - which was between 12-13h00 on the upcoming Monday. It didnt happen and the service one gets from the call centre is AWFUL. The agents also seem ill-informed, and find the need to put you on hold for AGES (10 minutes is the average i ended up being on hold every time i called) - and lets not forget, phone calls cost money. I emailed my complaint several times, on the Monday, expecting a response - and only on the TUESDAY mid-afternoon, I received a wishy washy non-committal reply - telling me they have NO ANSWERS for me but will escalate the problem up to another dept, another level...pffffft!! PATHETIC!! I should receive some form of compensation or a refund...and TRUST me, i had someone at home the entire day on Monday...no delivery and not ONE PHONE call, not from a driver, not from the call centre....because lets face it, the FIRST route they take is to try and blame the customer and insinuate that no-one was home. This is of course unacceptable, since the procedure they need to follow when delivering was not adhered to. Day 2 (late) when phoning the call centre AGAIN to get an update on my already later delivery, i literally went through the same HELL...of agent/s not being equipped with answers, putting me on hold for 10minutes plus, and eventually i was promised they'd phone me back in 15 minutes to advise status. AN HOUR later, i received a call to say, my stuff on delivery and will reach my home before 15h00... so NEWS FLASH...its 14h50....and still nothing.... why does this not surprise me. I ordered a few items from Woolworths on Saturday too, and guess what guys?? I RECEIVED MY FREE WOOLWORTHS DELIVERY on SUNDAY - (the next day), at NO COST, AND ON TIME...!! i'm done with PnPay.... clearly they are complacent and non-caring - absolutely HORRIFIC LEVEL OF SERVICE...!