Pick ‘n Pay online shopping fiasco

I placed an online order on 23 November 2018. # ********** 9. It was supposed to be for pick up at the Woodmead store on 24 November. On arrival I was informed that the order hadn’t arrived and that it would be delivered instead. On the 25th I was contacted and delivery was arranged for Monday 26th November. The address was confirmed again on the 26th, but to date I still haven’t received my delivery??

I have sent multiple emails without response. Furthermore calling the Online Shopping Help Centre is a futile exercise as one holds on for 20minutes at a time without actually getting to speak to an operator.

Absolutely poor service!! I have paid for goods!!