1 reviews | Active since Apr 2011
Pick 'n Pay - Online Shopping Doesn't Work!
I’m still waiting for feedback, my delivery cost refund and my eggs that were delivered broken?!
I ordered online. My time slot for delivery was 16:00 – 17:00 Monday the 2nd of April. After phoning and requesting feedback on multiple platforms the truck arrived at 18:30. My items were packed in nine different crates. In two cases there was one small item in a large crate. The items were not packed in bags as I requested. The eggs were completely broken, the plastic juice bottle was crushed at the top, and my frozen items were warm and mushy.
I haven’t heard anything back from Pick 'n Pay after phoning, sending a note with the driver, contacting them via Twitter and Facebook.
Their online shopping service clearly doesn’t work and you should avoid it at all cost.
Hi Ruan,
Thank you for taking the time to write to us regarding your recent online experience.
Please accept our apologies for the poor online delivery service.
Your complaint has been escalated to the online team for a refund to be processed for the broken eggs.
Our team will revert once the refund has been processed. Please allow 3-5 working days before this amount is made available to you by your bank.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Hi Ruan,
Thank you for taking the time to write to us regarding your recent online experience.
Please accept our apologies for the poor online delivery service.
Your complaint has been escalated to the online team for a refund to be processed for the broken eggs.
Our team will revert once the refund has been processed. Please allow 3-5 working days before this amount is made available to you by your bank.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas