Pick n Pay online shopping disaster

Once again Pick n Pay online shopping fails to deliver. The customer care line refuses to assist as the goods were sent from family in New Zealand but the paperwork stipulates that certain goods were delivered when they actually weren't. Not only did the driver just drop them off but he failed to do the checklist. I'm sure this goes against their protocol or has the standards dropped? We have emailed our complaint through reference 918642 to customer care and we are awaiting feedback.