BV
Bev V

1 reviews | Active since Sept 2017

16 Apr 2020, 12:50

Pick 'n Pay ONLINE Shopping delivering an exceptional service during lock-down!

It is wonderful to be able to write a positive review - one that has to be shared! In the midst of COVID-19, Pick 'n Pay Online have been nothing short of exceptional in their service delivery. I have a number of reasons for stating this which I want to share, namely: 1. The online platform search engine has major improvements - easy to find 2. Delivery slots - short lead-times (no other retailer can compete!) 3. Out of 173 items ordered, 158 were delivered and only 15 not available - incredible considering the high demand 4. My delivery was one of the last - and I can happily say that the cold chain was absolutely perfect for meats, perishable and frozen products 8. The delivery took place exactly as scheduled - I was the 100th delivery the driver and his partner informed me (8 ton truck)

Thank you and bless you Pick 'n Pay, thank you to all the frontline and DC staff for their exceptional care and service delivery. To your 3rd party delivering the shopping, they too are exceptional - friendly and full of smiles despite a very long day of delivering!

Well done Pick 'n Pay ONLINE - I look forward to using you again in the future and highly recommend your services to everyone.

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Replies (1)
Pick n Pay
Pick n Pay's reply18 Apr 2020, 05:42
Official
Hi Bev,
 
Thank you for contacting Pick n Pay and your recent online order. 

We appreciate you taking the time to write to us and thank you for your valued feedback.

We are pleased to hear of your wonderful online shopping experience with us. 
 
Yes our online stores did run low on certain item when preparing your order however they have tried their best to give you as much as they can.
  
Kindly be advised that this has been sent through to management & the relevant store.
 
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
 
Kind Regards,
The Pick n Pay Team