Pick n Pay Online Shopping a horrible experience

Pick n Pay Online shopping was a horrible experience. I received an email confirming that my order has been placed & will arrive Friday between 15h00 - 16h00 I waited until about 16h30 called the online contact centre was informed that someone from finance processed the order late therefore I would not be receiving my order. After a lot of push back I was promised by the team leader that my groceries would be prioritised and delivered first thing in the morning between 09h00 - 09h30. I waited again until 10h30 & it was again a NO SHOW. Contact centre now changes their story claiming that my order was never processed and has been put on hold. Even though the money was debited from my bank account. I cancelled the order. There was no consultation, service standards were appalling, no courtesy from the team leader, no information or even openness & transparency about what was really happening with my order and certainly no redress. I am very disappointed & will never make use of this service again.