Pick n pay online shopping a complete fail

I am very upset about my online shopping experience. I placed an order online yesterday to be delivered today (02/10/2019) and pnp invoiced me R1352. Then yesterday at (01/10/2019) 12.36 I received an sms to say R1363 has gone off my bank account to pnp. When the delivery came this morning 6 items were not delivered but I was still charged for it. I phoned the call centre this morning and I have a reference number, ***, and I kept telling the lady that payment went off yesterday but she kept repeating payment only went off today. She escalated my issue however, I just know that nothing will be done about it. I spend thousands of rands at pnp each year and I am livid that this is the end result. The reality is that nothing will happen. Pnp will keep the money it owes me an I must just grin and bear it. I am absolutely disgusted in pnp!!! I see that pnp does not reply to any complaints. This just shows why they are so shocking!!!