hK
hilda K
1 reviews | Active since May 2014
09 Dec 2019, 09:56
Pick 'n Pay online shopping.
Ordered various items from Pick and Pay online. They only had a time slot open 10 days after ordering to deliver my order. This morning I got a email stating my payment did not go though, and i need to select my items again. When selecting my items again, i did not receive the prices which i got previously, Why did they not let me know my bank declined the payment of contact me for alternative details? Why only debit the amount a day before the order is due?
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Pick n Pay's replyOfficial
10 Dec 2019, 10:51Hi Hilda,
Thanks for choosing Pick n Pay and taking the time to address your concerns with us.
Please accept our apologies for the delay in response and any inconveniences caused to you.
Online T's & C's - https://www.pnp.co.za/tncs
Payment details submitted with your online order is stored with PayU until requested when the online store is ready to invoice your order as PnP does not keep customers banking details on our systems.
f your order fails payment, you will be sent an email and an SMS advising you that your payment has failed. You will be given time to add new payment details – usually two or three hours. If new payment details are not added in time, your order will be cancelled.
In order to protect your personal data and to ensure our PCI compliance, our Customer Service Centre agents & stores are not allowed to accept alternative payment details via telephone (or any other medium). This is for your protection and to ensure our service maintains the highest standards of security.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Thanks for choosing Pick n Pay and taking the time to address your concerns with us.
Please accept our apologies for the delay in response and any inconveniences caused to you.
Online T's & C's - https://www.pnp.co.za/tncs
Payment details submitted with your online order is stored with PayU until requested when the online store is ready to invoice your order as PnP does not keep customers banking details on our systems.
f your order fails payment, you will be sent an email and an SMS advising you that your payment has failed. You will be given time to add new payment details – usually two or three hours. If new payment details are not added in time, your order will be cancelled.
In order to protect your personal data and to ensure our PCI compliance, our Customer Service Centre agents & stores are not allowed to accept alternative payment details via telephone (or any other medium). This is for your protection and to ensure our service maintains the highest standards of security.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
The Pick n Pay Team
The Pick n Pay Team
Pick n Pay's reply10 Dec 2019, 10:51
Official
Hi Hilda,
Thanks for choosing Pick n Pay and taking the time to address your concerns with us.
Please accept our apologies for the delay in response and any inconveniences caused to you.
Online T's & C's - https://www.pnp.co.za/tncs
Payment details submitted with your online order is stored with PayU until requested when the online store is ready to invoice your order as PnP does not keep customers banking details on our systems.
f your order fails payment, you will be sent an email and an SMS advising you that your payment has failed. You will be given time to add new payment details – usually two or three hours. If new payment details are not added in time, your order will be cancelled.
In order to protect your personal data and to ensure our PCI compliance, our Customer Service Centre agents & stores are not allowed to accept alternative payment details via telephone (or any other medium). This is for your protection and to ensure our service maintains the highest standards of security.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Thanks for choosing Pick n Pay and taking the time to address your concerns with us.
Please accept our apologies for the delay in response and any inconveniences caused to you.
Online T's & C's - https://www.pnp.co.za/tncs
Payment details submitted with your online order is stored with PayU until requested when the online store is ready to invoice your order as PnP does not keep customers banking details on our systems.
f your order fails payment, you will be sent an email and an SMS advising you that your payment has failed. You will be given time to add new payment details – usually two or three hours. If new payment details are not added in time, your order will be cancelled.
In order to protect your personal data and to ensure our PCI compliance, our Customer Service Centre agents & stores are not allowed to accept alternative payment details via telephone (or any other medium). This is for your protection and to ensure our service maintains the highest standards of security.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
The Pick n Pay Team
The Pick n Pay Team