KN
Kim N

1 reviews | Active since Feb 2017

23 Feb 2017, 11:06

Pick n Pay online service is unreliable and unprofessional

<p>This is the 2nd time I have had an incident with Pick n Pay online. I placed orders with a set delivery time. Knowing they cannot deliver the store puts it through on your credit card and then notifies you later that they cannot deliver on time once they have your money and cannot give a time in the delivery. This is dishonest you should phone customers BEFORE to see if they still want the order before you takE their money. I will NEVER use them again. Woolworthe NEVER behaves like this. You do not deserve a star</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply23 Feb 2017, 16:11
Official

Good day Mrs. Kim Nagoor,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad online service received. We are busy addressing this with our online team.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas