Pick n pay online service is dreadful!

Pick n Pay, As a working mom I am trying to make my work life balance better by shopping on your online store. In June 2018 I received a delivery missing items that I was charged for, tussers cheese and mielie meal. I phoned your help line multiple times and was told my refund would arrive in 5 working days ref ********** 425. I have never received that refund. I also have received items about to expire that you could choose in store to expire in 2 weeks time. On Friday I received my delivery and was delivered a packet of rotten potatoes, I didn't notice at the time however the smell started on Saturday and I couldn't figure out what it was until this morning. It was my brand new packet of potatoes and not just one rotten one, the whole 2kgs. Practically liquid inside. On top of this the delivery man was 2-3 hours late. He arrived at 6pm when delivery was between 3 and 4. He pulled off all the cable ties in my driveway and threw them on the ground. This morning I needed to pick them all up. I called in to see if there Your staff choosing the food and your delivery men need to be better trained. I cannot use your online shop anymore as it creates more problems than assistance. And your help line doesn't help. I called in to ask when the delivery was arriving and was put on hold for 10min after which I hung up as the children needed my attention.