1 reviews | Active since Dec 2009
Pick 'n Pay online returns service sucks
I purchased an LG soundbar on Pick 'n Pay online with delivery on 22 December to surprise the family for Christmas. It arrived as expected within the delivery slot booked, fantastic! Upon installing the device I noticed that the power cables were missing, and phoned the call centre immediately. I was promised that they would follow up and either replace the unit or supply the missing cables. I call back on Monday 24 December, as they had not contacted me in the morning, and was assured that they are working on it. To date nobody from Pick'n Pay has called back and I'm sitting with a soundbar, which I have paid for and I cannot use.
Thanks or ruining the surprise for my family Pick 'n Pay and providing great consumer service
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Thank you for choosing Pick n Pay.
Please accept our apologies for the delay in response and any inconveniences caused to you. Sorry that we could not respond to your post earlier, we were unable to due to technical difficulties.
Should you have any further queries/ complaints please feel free to email our Online Team on ***
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team