1 reviews | Active since May 2014
Pick 'n Pay Online Refund
I placed an online order # ********** 512, to be delivered 31 July 2018, delivery time 14:00 - 15:00. At 17:00 I contacted them to ask where my order was. They said it was not in the delivery truck. They asked me if they can deliver my order the next day, I said no, I want my money back, which is R923.55. They said it would take 5 working days to get my money back. After 5 days I contacted them again, gave my reference number ********** 487, they put me on hold, sometimes for 30 minutes and they don't even answer the call again. This has been going on for 2 weeks.
Good day Cherise,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused. Our team has processed a refund with credit note ***.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
Good day Cherise,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused. Our team has processed a refund with credit note ***.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team