Pick n Pay Online - R2300 deducted from my account with no goods received; no refund yet

Item: Pick n Pay
Rating: 1
Author: Nina C

Good day Pick n Pay (again)

I refer to the below complaint - my refund as promised by Pick n Pay on email (received on the 5th Feb 2018) has still not been credited to my credit card account. PnP has **********ly taken over R2300 from my credit card account with no good received in return. It is now the 22nd Feb 2018 and my credit card provider has confirmed that no refund has been made to date.

Order No: ********** 5 Credit Date: 05/02/2018 Credit Note No: ********** 119 Smart Shopper No: ********** ********** 09

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Replies (2)

Nina C's updateReviewer Update

22 Feb 2018, 13:43

Apologies Pick n Pay. My credit card supplier confirmed telephonically today that no refunds have been made to date; however upon requesting a statement I do see the refund has been actioned. Thank you

Nina C's update22 Feb 2018, 13:43

Reviewer Update

Pick n Pay's replyOfficial

22 Feb 2018, 14:49

Hi Nina,

Thanks for taking the time to writ to us.

We appreciate your feedback.

We are pleased to hear that your query has been resolved.

Assuring you of our best attention at all time.

Kind regards,

Vanitha Venketas

Pick n Pay's reply22 Feb 2018, 14:49

Official