GF
Graeme F
1 reviews | Active since May 2013
16 Jul 2019, 10:26
PICK N PAY ONLINE PURCHASE - VERY POOR PROCESS
Made online purchase 11/06/2019 and order confirmation was received. Money was deducted from my account 12/06/2019 but later that afternoon I received call to say that the items ordered were out of stock. If the items were out of stock how were they able to complete the online picking slip and process the payment with the stock?? Went into Pick N Pay Hypermarket by the Sea to see manager on Duty, Neren, as advised by online call centre. Still waiting for his call to get feedback and also still waiting for funds to be returned. Absolutely pathetic process!
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Pick n Pay's replyOfficial
16 Jul 2019, 13:53Good day Graeme,
Thank you for choosing Pick n Pay & your recent online order. Please accept our apologies for the delay in response and any inconveniences caused to you. We have done an investigation in to your recent online order have noticed that this order has not been invoiced as yet due to the store not have stock of the item ordered.
Please take note that the sms notification sent to you by your bank was simply to make you aware that they have set aside an amount for your online order. All our online orders are processed on the day of delivery or the evening before if it is an early morning delivery.
Please contact your bank and request them release the reservation amount in to your account.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay & your recent online order. Please accept our apologies for the delay in response and any inconveniences caused to you. We have done an investigation in to your recent online order have noticed that this order has not been invoiced as yet due to the store not have stock of the item ordered.
Please take note that the sms notification sent to you by your bank was simply to make you aware that they have set aside an amount for your online order. All our online orders are processed on the day of delivery or the evening before if it is an early morning delivery.
Please contact your bank and request them release the reservation amount in to your account.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Pick n Pay's reply16 Jul 2019, 13:53
Official
Good day Graeme,
Thank you for choosing Pick n Pay & your recent online order. Please accept our apologies for the delay in response and any inconveniences caused to you. We have done an investigation in to your recent online order have noticed that this order has not been invoiced as yet due to the store not have stock of the item ordered.
Please take note that the sms notification sent to you by your bank was simply to make you aware that they have set aside an amount for your online order. All our online orders are processed on the day of delivery or the evening before if it is an early morning delivery.
Please contact your bank and request them release the reservation amount in to your account.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay & your recent online order. Please accept our apologies for the delay in response and any inconveniences caused to you. We have done an investigation in to your recent online order have noticed that this order has not been invoiced as yet due to the store not have stock of the item ordered.
Please take note that the sms notification sent to you by your bank was simply to make you aware that they have set aside an amount for your online order. All our online orders are processed on the day of delivery or the evening before if it is an early morning delivery.
Please contact your bank and request them release the reservation amount in to your account.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team