1 reviews | Active since Jun 2011
Pick n Pay online & Pick n Pay Forest Hill -Shocking Service
Due to the lockdown I decided to place an order with via Pick n Pay Online. Needless to say it is a decision I am regretting.
I am rather irritated as I pen this . I placed an order via their online portal on Friday 27th March 2020 with my order due to be collected at 11:00-12:00. I then received an call from Forest Hill on Sunday 29 March 2020, informing me that they were out of stock and thus unable to fill my order. They mentioned that they would however be receiving stock of the outstanding items on Monday 30 March 2020 and my order would be finalized a little later and I would received a call from the store informing that I should come and collect my order. I did not receive a call from Forest Hill and subsequently at around 16:00 on Monday 30 March 2020 I called to follow up on my order. Needless to say I was told that there was still no stock for the items on my list.
At 17:00 my husband went through to Pick n Pay Forest Hill to collect what there was on the order list and found that they had replaced some of my items with what they thought was a good replacement and he had to take the said items back. He was informed that a receipt for the items taken would be sent through to me. Which to date has still not been sent through
What annoys me even more is that Pick n Pay deducted the full amount of the items on my order list and I don’t get at least 70% of those items. Then I am told that I will have to wait for 5 days for my money to be returned which to me is absolutely unacceptable .Why take the money upfront when there is a likelihood that I will not get all the items on my list
These store are taking advantage of consumers and abusing consumers due to the fact that they know that we are in crisis and the demand is high.
Thank you for choosing Pick n Pay and your recent online order.
Please accept our sincere apologies for the inconveniences caused to you and for the out of stock items with this order.
We know that a small number of stock items might currently be in short supply which would have resulted in there being not supp**** items in your order.
We have viewed your invoice and have noticed that there is a list of items under not supp**** that you have not been charged for as the store did not have stock of these items at the time of invoicing your order.
The amount for these goods is still in your account being held as part of the reservation amount put aside for this order by your bank. Kindly take note that when you check out your order, your funds are set aside by your bank in preparation for your order and is not deducted until your order is invoiced.
Kindly speak to your bank to have the reservation amount released to you. If you did not receive any items that is listed under not supp**** and it reflects on your online invoice as charged with a final amount under total at the end of the item please email our Online Team on the below email address and advise which item was not received.
Thank you for your continued support and understanding in this regard.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Thank you for choosing Pick n Pay and your recent online order.
Please accept our sincere apologies for the inconveniences caused to you and for the out of stock items with this order.
We know that a small number of stock items might currently be in short supply which would have resulted in there being not supp**** items in your order.
We have viewed your invoice and have noticed that there is a list of items under not supp**** that you have not been charged for as the store did not have stock of these items at the time of invoicing your order.
The amount for these goods is still in your account being held as part of the reservation amount put aside for this order by your bank. Kindly take note that when you check out your order, your funds are set aside by your bank in preparation for your order and is not deducted until your order is invoiced.
Kindly speak to your bank to have the reservation amount released to you. If you did not receive any items that is listed under not supp**** and it reflects on your online invoice as charged with a final amount under total at the end of the item please email our Online Team on the below email address and advise which item was not received.
Thank you for your continued support and understanding in this regard.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.