TM
Tokkie M
1 reviews | Active since Jul 2019
11 Jul 2019, 14:20
PICK N PAY ONLINE ORDERS
PLACED AN ORDER 10/06/2019 AS SHOULD HAVE RECEIVED 71 CRICKET CARDS AND DID NOT THEY ALSO LOVE TO SHORT SUPPLY
CONTACTED ***SPOKE TO SIBUSIFO AND HE SAID IT WILL BE DELIVERED WIT OUR NEXT ORDER
NEXT ORDER CAME 08.07.2019 AND STILL NOTHING RECEIVED. SPOKE TO SIMONE AND SHE INFORMED ME IT WILL BE DELIVERED THE NEXT DAY
NEXT DAY CAME AND STILL NOTHING RECEIVED PHONE AGAIN AND SPOKE TO HENRY( MANAGER) HE SAID HE WILL SORT IT OUT LET SEE WHAT HAPPENS PICK N PAY IS VERY VERY UNPROFESSIONAL AND I WOULD TELL EVERYBODY NOT TO BUY ONLINE FROM PICK N PAY
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Replies (2)
Pick n Pay's replyOfficial
11 Jul 2019, 15:10Good day Tokkie Thank you for taking the time to address your concerns with us. Kindly accept our apologies for the bad shopping experience. Your complaint was already escalated to the Online team by the Team leader Henry Smith & we have added this complaint. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, Pick n Pay Team
Pick n Pay's reply11 Jul 2019, 15:10
Official
Good day Tokkie Thank you for taking the time to address your concerns with us. Kindly accept our apologies for the bad shopping experience. Your complaint was already escalated to the Online team by the Team leader Henry Smith & we have added this complaint. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, Pick n Pay Team
TM
Tokkie M's updateReviewer Update
12 Jul 2019, 09:30Good day Henry Smith
I did receive the cricket cards this morning 12.07.2019
Thank you for your prompt response and action on this
It just saddens me to go to such extremes to get what we were intituled to from the beginning .
I did receive the cricket cards this morning 12.07.2019
Thank you for your prompt response and action on this
It just saddens me to go to such extremes to get what we were intituled to from the beginning .
TM
Tokkie M's update12 Jul 2019, 09:30
Reviewer Update
Good day Henry Smith
I did receive the cricket cards this morning 12.07.2019
Thank you for your prompt response and action on this
It just saddens me to go to such extremes to get what we were intituled to from the beginning .
I did receive the cricket cards this morning 12.07.2019
Thank you for your prompt response and action on this
It just saddens me to go to such extremes to get what we were intituled to from the beginning .