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Waheed P
1 reviews | Active since Nov 2016
28 Aug 2019, 10:27
Pick n Pay online order Items Missing & bad service
My Name is Waheed Potgieter I baught my growsories online Firstly the order was not delivered when it should have been delivered No one informed us what was happening then they send the order the following day With several Items missing and was not on the list also the milk box had one less I contacted the Pick N Pay group that deals with this orders I spoke to 4 people, they put me on hold for a very long time every time i call them I requested them to contact me back they never did that Im not happy with this My Order Number is as follow: #*** still this matter need to be sorted
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Pick n Pay's replyOfficial
28 Aug 2019, 13:18Hi Waheed,
Thank you for choosing Pick n Pay & your recent online order. Please accept our apologies for any inconveniences caused to you. We have done a follow up with our online team and have been advised that refund was processed on 26.08.2019 with credit note number *** for the following items.
Fatti's & Moni's Macaroni 500g 1
Domestos White & Shine Multipurpose 1
Pnp Sunflower Oil 2l 1 Koo Baked Beans In Tomato Sauce 410g V 1
Kindly allow 3-5 working days for the refunded amount to reflect in your account.
Please feel free to email our Online Team on the below email address should you have any further queries.
Email address: ***
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay & your recent online order. Please accept our apologies for any inconveniences caused to you. We have done a follow up with our online team and have been advised that refund was processed on 26.08.2019 with credit note number *** for the following items.
Fatti's & Moni's Macaroni 500g 1
Domestos White & Shine Multipurpose 1
Pnp Sunflower Oil 2l 1 Koo Baked Beans In Tomato Sauce 410g V 1
Kindly allow 3-5 working days for the refunded amount to reflect in your account.
Please feel free to email our Online Team on the below email address should you have any further queries.
Email address: ***
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Pick n Pay's reply28 Aug 2019, 13:18
Official
Hi Waheed,
Thank you for choosing Pick n Pay & your recent online order. Please accept our apologies for any inconveniences caused to you. We have done a follow up with our online team and have been advised that refund was processed on 26.08.2019 with credit note number *** for the following items.
Fatti's & Moni's Macaroni 500g 1
Domestos White & Shine Multipurpose 1
Pnp Sunflower Oil 2l 1 Koo Baked Beans In Tomato Sauce 410g V 1
Kindly allow 3-5 working days for the refunded amount to reflect in your account.
Please feel free to email our Online Team on the below email address should you have any further queries.
Email address: ***
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay & your recent online order. Please accept our apologies for any inconveniences caused to you. We have done a follow up with our online team and have been advised that refund was processed on 26.08.2019 with credit note number *** for the following items.
Fatti's & Moni's Macaroni 500g 1
Domestos White & Shine Multipurpose 1
Pnp Sunflower Oil 2l 1 Koo Baked Beans In Tomato Sauce 410g V 1
Kindly allow 3-5 working days for the refunded amount to reflect in your account.
Please feel free to email our Online Team on the below email address should you have any further queries.
Email address: ***
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team