Pick n pay online is ****

I ordered online from the Pick and Pay ASAP App. Well, everything went well after 1 and 2 orders. When I did my 3rd order, on the 10th of October, I thought since there service looks OK, let me try buying more groceries and perishable goods too. Well, then my disappointment started, one of the goods on my list they forgot to deliver. If I did not inform them about it, I they wouldn't have mentioned anything about it. I went through my order, after struggling with a lots of staples that stopped me from reaching my goods. Eventually after struggling, I cut two of my fingers. I ordered some fish and pork chops. After my long struggle, I smelled thesnoek in the box and I and j fish, I noticed this foul, off smell of the fish.

I looked at the expiring date, but it wasn't expired. I decided to take a look at my pork ckops, I found the same off smell and the chops were very blue and foul smelling in color. I guess they wanted to get rid of their Loadshedding victimized goodies. And hope I would keep it aand be satisfied with it. I ordered three boxes of frozen fish, and decided I will return the two and try and use the 3rd one. Then early during the night, my daughter woke me with an agonizing cry, I ran to the toilet and found her sitting on the toilet with food poisening. She was vomiting and had a foul smelling diarhee. My stomach wasn't so well too, I had a few cramps, and a little smelly diarree and my eldest daughter started too . I decided to contact the complaints department and complained about the fish and pork meat and inform them about my missing item not received. I called them. The lady in the complaint department contacted the store where I bought online, Heidelberg Pick and Pay and she informed me that they will collect the goods and refund me. The driver came back later that same day and collected the off smelling fish and meat, and dropped a box of bananas in my hands which was not the correct box I ordered and said they could not find a nice box, it was only the bunch of still very green unripe bananas.

Up until today, after many many complaints emails and asking them when I will be refunded for my returned goods, I am still waiting for a correct answer on what is happening further, or when I will receive my refund. All they promise me in the emails is that they look into the matter and they will follow up.

Today is the 24th of October, 14 days later, they said online refunds will take 6 to 10 working days.

I am still waiting for my refund.

Sorry to say, ASAP Online App. I will never make use of again,l And Heidelberg Pick and Pay! I am waiting for my money you owe me.

I demand my REFUND ASAP!