1 reviews | Active since Dec 2012
PICK N PAY - ONLINE = FAILURE
We ordered all our groceries in bulk for June and July 2015 online via the internet. After receiving the delivery on 20 June 2015, several items were under supp**** and not supp**** yet charged for. The items that were not supp**** were general the 'SPECIALS'. After calling the Call Centre on 23 June 2015 and dealing with an agent who assured us we would be contacted and the issue resolved - we were not contacted and no resolution to our challenge realised. We subsequently called the call centre on two further occasions with little or no customer service. Finally on 11 July we once again spoke with a different agent and after arguing eventually got the name of the supplying store and contacted them. The supplying store was SUPERBLY PROFESSIONAL and sorted our issue out within 20 minutes. ONLINE CALL CENTRE FAILED TOTALLY- learn from your counterparts at the retail supplying store.
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
We do apologise for the inconvenience caused, and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
We do apologise for the inconvenience caused, and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***