Pick n pay online - disgusting service and theives

I have had enough of pick n pay and ontop of that the "manager" samantha is such a disrespectful rude person, keeps quiet on the line.

They have a failed communication all of them from Nigel, Adrian, Wandile, Sindi to Samantha. They have all **** to me.

Pick n pay online debited my account knowing full well they had no intention of delivering my goods. My goods were meant to be collected on friday. i was promised delivery on Saturday. I had to actually ask for a refund from these people.

Pick n pay are *******. this shop needs to go down. Taking money and not providing your service is *****ulant, violates the consumer protection act and its THEFT!!!!

If i do not have my money in on Monday and an emailed response to someone who can actually do something - there will be very very big problems. and I have plenty legal ground to stand on!!!!